FLOWN+ Terms & Conditions
Georgie St Clair avatar
Written by Georgie St Clair
Updated over a week ago

1. Acceptance of Terms

By accessing and using FLOWN’s FLOWN+ Coaching Booking Platform, you agree to be bound by these terms and conditions.

2. User Accounts

To use the FLOWN+ Coaching Booking Platform, you must be a FLOWN paid member. This includes those on monthly, quarterly, yearly and lifetime memberships. Members either within their Trial or on a FLOWN Free membership cannot use the FLOWN+ Coaching Booking Platform. You are responsible for maintaining the confidentiality of your account information, including your username and password.

3. Payment

All payments for FLOWN+ Coaching sessions are due at the time of booking. We use a secure online payment system to process payments.

4. Cancellation Policy

If you need to cancel a FLOWN+ Coaching session, you must do so at least 48 hours prior to the scheduled session. If you cancel less than 48 hours prior to the scheduled session you will not receive a refund.

5. Rescheduling Policy

If you need to reschedule a FLOWN+ Coaching session, you must do so at least 48 hours prior to the scheduled session. If you reschedule less than 48 hours prior to the scheduled session this is up to the Coach’s discretion and availability cannot be guaranteed and would therefore be treated as a cancellation.

6. Disclaimer

FLOWN shall not be held liable or responsible for any inaccurate, misleading, or erroneous advice or content provided by Coaches through our platform. You acknowledge and agree that the Coaches are independent contractors and not employees or agents of FLOWN. FLOWN does not guarantee or warrant the accuracy, reliability, or quality of any advice or content provided by the Coaches. You assume full responsibility for any decisions or actions taken based on the advice or content provided by the Coaches and you agree to hold FLOWN harmless from any claims, losses, or damages arising from or related to such advice or content.

7. Coaching Sessions

Coaches are not therapists, physicians or trained medical practitioners and therefore should not be considered as such.

8. Data handling and Confidentiality

Coaches maintain the confidentiality of client records and session information, never sharing data or information unless required by law. Any data shared prior to the first session will be visible to FLOWN and Coaches. FLOWN and Coaches will handle data responsibly and securely, adhering to GDPR regulations.

9. Termination

We reserve the right to terminate your account and/or access to the FLOWN+ Coaching Booking Platform at any time for any reason.

10. Governing Law

These terms and conditions are governed by the laws of the United Kingdom, and any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.


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