If you witness or experience inappropriate behaviour during a session that violates our community guidelines, you have the following options:
Report and remove: This will immediately remove the user from the session and place their FLOWN account on temporary hold, pending further investigation.
Report only: You can report the user’s behaviour to FLOWN for review without removing them from the session.
Examples of behaviour warranting removal:
Inappropriate requests
Aggressive or threatening language or behaviour
Sexual acts, nudity
Political statements or symbolism
If you encounter behaviour that doesn't break the community guidelines but still raises concern, such as someone appearing distressed or engaging in suspicious behaviour, you can choose to report it without removing the user from the session.
How to remove and report:
Hover over the user’s video feed, and a button with three dots (…) will appear.
Select the option to "Remove/ report user”
You’ll be prompted to choose between "Report user" or "Report and remove user".
Submit your reasons, providing as much context as possible.
Once submitted, the FLOWN team will be alerted to the user, the reporter, and the session details.
If you have additional information or screenshots that may help the FLOWN team investigate, please email them to hello@flown.com.
Follow-up actions
FLOWN will follow up with all individuals involved in the reported incident. If community guidelines are intentionally violated, the following actions will be taken:
User account blocking: The user’s account will be:
Temporarily banned while the incident is investigated or
Permanently revoked with future sign-up attempts blocked.
Reporting to authorities: Criminal behaviour, such as cyber flashing or bullying, will be reported to the relevant authorities.
While FLOWN cannot provide direct medical or mental health intervention, we will report disturbances and guide users to appropriate resources.
The report and remove functions trigger an immediate team-wide notification. Please use this function only for serious breaches of our community guidelines, requiring urgent action.
For general concerns or reports that don’t need immediate intervention, use the Intercom chat on the contact page, which will guide you through creating a support ticket. Alternatively, you can email us at hello@flown.com.