If something feels off during a FLOWN session, there are two ways to let us know: Flag a problem to FLOWN or Remove a user.
You do not need to be completely certain before raising a concern. We would rather know about something early than only hear about it once it has become a bigger problem.
Which option should I use?
Option | Who can use it? | Use when | Result |
Flag a problem | Anyone | A low-level concern; no removal needed | Member stays; FLOWN reviews |
Remove — session management | Host only | A practical session issue | Removed for six hours; account unaffected |
Remove — Community Guidelines | Host or member | A Community Guidelines breach | Removed immediately; serious reports may also place the account on hold |
How to find the options
You can access these tools in either of the following places:
Hover over the member’s video tile and select the three dots (…).
Open the People panel, find the member and select the three dots (…) beside their name.
From there, select either Flag a problem to FLOWN or Remove a user.
Remove a user will only remove someone if you’re hosting the session or have attended at least five FLOWN sessions. If not, your report will still alert the FLOWN team, but the member will remain in the session.
Flag a problem to FLOWN
Flagging is a private way to make the FLOWN team aware of a lower-level concern without removing the member from the session.
The flagging options are:
Their behaviour feels suspicious — something about their behaviour seems unusual or inconsistent, but they are not being disruptive and you have not seen a clear breach of the Community Guidelines.
I’m worried about their wellbeing — they seem upset, confused or unwell, or something they have said makes you think a gentle check-in from the FLOWN team may be helpful.
Something else — you have another low-level concern you would like us to be aware of, but it does not require immediate action in the session.
You do not need to investigate or be completely certain before flagging something. Just tell us what you noticed, without trying to diagnose the situation or draw a firm conclusion.
The flag is private. The member will not be told that you raised it or who it came from. Nothing visible happens in the session.
The member stays in the room and the FLOWN team reviews what you have shared. Depending on the reason, we may log the concern, look for a wider pattern or contact the member to check on their wellbeing.
Removing someone as the host
Hosts can remove a member for practical session-management reasons.
Once confirmed, the member is removed immediately and cannot rejoin the session. They can still access FLOWN and join other sessions.
This is a session-management action. It does not suspend or block the member’s FLOWN account.
Once submitted, the FLOWN team will be alerted to the user, the reporter, and the session details. If you have additional information or screenshots that may help the FLOWN team investigate, please email them to hello@flown.com.
🚨If someone has broken the Community Guidelines, select They broke the guidelines rather than another removal reason. The option you choose determines the safety action we take.
If they broke the Community Guidelines
If you are the host and have seen or experienced something that clearly breaks our Community Guidelines, select They broke the guidelines rather than one of the routine host-removal reasons.
If you are not the host but have attended at least five FLOWN sessions, selecting Remove a user takes you straight to this safety screen.
You will see what action will be taken before you confirm the report. Once confirmed, the member is removed immediately and cannot rejoin that session for six hours. The FLOWN team is alerted and the report is prioritised for review.
The most serious reports — aggressive behaviour, threats, hate or bullying; violence or self-harm; and sexual acts or nudity — can also block the member’s FLOWN account immediately while we investigate. We may take further steps to prevent future access in the most serious cases.
What happens after a flag or report?
Every flag and safety report is recorded with the relevant member and session details, then reviewed by the FLOWN team. What happens next depends on the seriousness of the behaviour, the information available and whether there is a wider pattern.
Follow-up action may include:
Contacting the member to check in with the member
Signposting them to appropriate support
Giving guidance or a warning about our Community Guidelines
Applying a temporary hold or cooling-off period
Permanently blocking the member’s FLOWN account
Where we believe criminal behavior may have taken place, such as cyberflashing or credible threats, we may report it to the relevant authorities.
Adding more information
Where you are asked to add more detail after submitting a flag or report, that description helps us understand what happened.
If you have screenshots or any additional information that could help us investigate, email them to hello@flown.com. If possible, include:
what happened;
the date and approximate time;
the name or link of the session;
the screen names of the people involved; and
any relevant screenshots from the session or chat.