If you encounter difficulties joining a session or suspect there's a technical glitch when joining a Flock, don't hesitate to reach out to our support team. Select the "I need help getting into a Flock/Drop-In" option available in the chat to alert us immediately.
You'll be prompted to provide more details about the issue and, if necessary, fill in a ticket for further assistance from our team.
In the meantime, here are a few strategies you can try to resolve common issues yourself:
For Zoom/Flock issues:
Ensure you are signed into your FLOWN account and attempt to join the session via the FLOWN calendar.
Log into Zoom using the email address that matches your FLOWN registration.
For Drop-In issues:
Verify the browser you are using — we highly recommend Google Chrome for the best experience.
If the Drop-In isn't visible on your calendar, access it through the direct link to the Drop-In launchpad.
